Friday, January 7, 2011

Pay It Forward Friday

I don't know if good customer service constitutes as an act of kindness but I'm going to write about it anyway.

For as long as we've been married Brian and I have had a subscription to Netflix.  We've found that Netflix offers a great service for very little money.  Over the years our subscription plan has changed as our family changed.

In those early months of having had our first child we plowed through three DVDs per weekend without any trouble.

But as we added to our family we found more and more that DVDs were collecting dust and so we reduced our plan to just one DVD at a time with a limit of two DVDs per month.  We pay just $5 for this.  That's a total steal when you consider you'd be hard pressed to go to a theater for anything less than double that.

Recently Brian and I both finished reading The Girl with the Dragon Tattoo.  It's a great thriller of read but, fair warning, is not for those who can't handle some explicit scenes. Rarely do Brian and I agree on the enjoyment of book so much as we did with this one.  So naturally we were excited to add the Swedish version of this movie to our queue.

One night, over Christmas break, the kids were nestled in their beds so we opened a bottle of red and settled in to watch our movie only to find that the DVD was completely cracked.  Lucky for us, though, this movie is in Netflix's library of Watch Instantly.  So we plugged in the laptop.  Brian noticed that the movie was more than two hours long and being that we are limited to two hours of Watch Instantly movies per month, he called Netflix's customer service number to be sure the movie wouldn't stop play before it reached the end.

The customer service rep was extremely friendly and even funny!  When Brian asked his question she responded, "Well, now, that would be pretty rude of us to shut off a movie before the end!"

And in response to the cracked DVD she even sent us a bonus DVD in addition to our normal subscription plan WITHOUT US HAVING TO ASK FOR ANYTHING.  That's really the key to great customer service, don't you think?

So, hat's off to Netflix for being a great, affordable company with superb customer service.  You've got a loyal customer in us for a long, long time.

Your turn!  What's your favorite act of kindness in the past few weeks?
**Netflix has given me nothing to write this post and I doubt they even know I'm writing about them.  I just really like to acknowledge good customer service when I see it.**

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